KEY RESPONSIBILITIES

General Duties:

• Deliver exceptional customer service that strengthens ECCO Supply’s commercial relationships.
• Maintain strong working relationships with customers, coworkers, suppliers, and ECCO employees.
• Comply with ECCO’s Health & Safety and HR Policies and Procedures.
• Support ECCO’s Safety Program and model safe behavior.
• Participate in annual inventory counts.
• Attend advanced training and product knowledge sessions.
• Assist in trade shows and industry events.
• Perform other duties as assigned.

Estimating Duties

• Manage the bid calendar and workflow to ensure that all deadlines are met
• Complete detailed and complex take-offs for HVAC Mechanical equipment, ductwork, piping, fittings, controls, GRDs and other HVAC materials.
• Prepare accurate, competitive tenders and pricing packages with minimal supervision.
• Develop pricing strategies that balance competitiveness and profit margin.
• Conduct account research and identify sales opportunities.
• Educate customers on product features and benefits to support sales growth.
• Maintain accurate pricing databases, tender logs, and activity reports.
• Mentor Estimator II team members and provide technical guidance.
• Collaborate with Distribution, Demand Planning, and Manufacturing to ensure stock accuracy and order fill rates.

Project Coordination & Documentation

• Maintain centralized project information systems and ensure data accuracy.
• Track project status, delivery schedules, and contractor information.
• Coordinate with suppliers, warehouse staff, and Commercial Project Managers to ensure on-time delivery.
• Lead warranty follow-ups and ensure timely resolution.
• Review and improve documentation processes and SOP adherence.
• Monitor project posting sites and proactively identify bidding opportunities

Customer Service & Sales Support

• Serve as a key point of contact for commercial customers, handling complex inquiries.
• Support inside and outside sales activities, including site visits when required.
• Provide timely follow-up to secure purchase orders and maintain strong customer relationships.
• Identify and solicit potential clients; maintain CRM records with accuracy.
• Participate in team meetings and contribute to process improvements and SOP updates.
• Stay current on market trends, new equipment, and industry developments.

Due to the dynamic nature of this Company, the duties and responsibilities may reasonably change from time to time.

QUALIFICATIONS

• 3–5 years of experience in HVAC, commercial estimating, or mechanical construction.
• Diploma or degree in Mechanical, HVAC, Business, Project Management, or related field preferred.
• Strong technical understanding of mechanical systems and the tender/construction process.
• Excellent communication, organizational, and presentation skills.
• Proficient in MS Office, estimating software, and CRM systems.
• Ability to manage multiple priorities with minimal supervision.
• Strong customer service orientation and business integrity.

Why Join ECCO

For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long‑term career pathways. Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the opportunity to be part of a respected industry organization.

Learn more about ECCO at Welcome to the Ecco Group

We offer comprehensive and competitive benefits package designed to support our employees’ well-being, growth, and long-term success

Beware of Recruitment Scams

Fraudulent individuals may attempt to impersonate ECCO or post unauthorized job ads. ECCO does not conduct interviews through unsecured platforms, does not ask for financial information, and does not require any form of payment from applicants. To ensure you are engaging with our legitimate hiring team, apply only through ECCO’s official channels.

Non‑Discrimination Statement

ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.

Privacy Disclaimer

Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.