ECCO Heating Products Ltd. (“ECCO™”) respects the privacy of every person who visits www.eccosupply.ca. ECCO™ does not collect personally identifying information except when you specifically and knowingly provide it.
Personally identifying information, such as your name and address, may be required to obtain certain information that you request from ECCO™, such as product news updates and other product or promotional information.
ECCO™ will not sell, rent, loan, trade, or distribute any such personal information without your permission. By using this web site, you consent to ECCO™ using all personal information collected by ECCO™ from you, or generated by ECCO™ about you, for the purpose of providing and offering our products and services to you. ECCO™ will not use your information for any other purpose, unless you agree otherwise.
Your privacy rights
From January 1, 2004, all businesses engaged in commercial activities across Canada , including ECCO™, must comply with federal and provincial privacy legislation. This legislation gives you privacy rights concerning the personal information that you provide when conducting business. ECCO™ is responsible for the personal information we collect and hold. To ensure this accountability, we have developed this policy and trained our corporate officers and support staff about our policies and practices.
Why does ECCO™ need personal information?
We collect, use and disclose personal information in order to provide you with our products and services, to manage our customer accounts, and to produce direct marketing materials to inform you of services and new products that we may have to offer.
What personal information do we collect?
Personal information is any information that identifies you, or by which your identity could be deduced. We only collect information that is reasonably necessary to provide you with our products and services.
How do we collect your personal information?
We collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible we collect your personal information directly from you in the course of our business relationship. Sometimes we may obtain information about you from other sources: for example, your insurance company, your bank or credit card company, from a government agency or registry, from your accountant.
In most cases, we will ask you to consent to the collection, use, or disclosure of your personal information. Normally, we ask for your consent in writing, but in some circumstances, we may accept your oral consent. Sometimes, your consent may be implied through your business relationship with us.
Disclosure of your personal information
ECCO™ may be required to disclose your personal information without your consent when we are authorized by law to do so. For example, if a Court order is issued ordering the disclosure of your personal information, we will be required by law to comply with the Order.
ECCO™ may also disclose personal information when your consent to the disclosure of that information is implied as follows:
- Where the products or services that we are providing to you require us to give your information to third parties (for example, your bank or credit card company in a credit transaction);
- Where disclosure is necessary for us to collect payment from you;
- Where the information about you is already publicly known.
ECCO™ does not disclose your personal information to any third party to enable them to market their products and services. For example, we do not provide our client mailing lists to other companies.
Updating your personal information
Since we use your personal information to provide products and services to you, it is important that the information be accurate and up-to-date. If during the course of providing these products and services any of your information changes, please inform us so that we can ensure the accuracy of our records.
Is my personal information secure?
ECCO™ takes all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are: premises security; restricted file access to personal information; deploying technological safeguards such as security software and firewalls to prevent hacking or unauthorized computer access; internal password and security policies.
Access to your personal information
You may request access to any personal information we hold about you. A summary of your personal information will be available to you on request. Should you require more detailed information involving archival searches or other retrieval costs, your request may be subject to photocopying and other fees.
Amending your personal information
If ECCO™ holds information about you and you can establish that it is not accurate, complete and up-to-date, we will take reasonable steps to amend our records.
Can I be denied access to my personal information?
Your rights to access your personal information are not absolute. We may deny access if denial of access is required or authorized by law. For example we may deny access:
- If granting access would have an unreasonable impact on other people’s privacy;
- If granting access would be an unreasonable invasion of our company’s rights;
- If there is no merit to the request, or it is intended to harass others.
In some cases it may be necessary to deny access to an entire document. In other cases it may be necessary to withhold certain portions of a document to protect the privacy rights of someone else. If we deny your request for access, or refuse your request to correct information, we will explain why.
To help us make credit decisions about our customers, to prevent fraud, or to verify the identity of new customers, we may on occasion request information about you from the files of consumer reporting agencies.
Communicating with ECCO™
E-mail is not a 100% secure medium, and you should be aware of this when using e-mail to send personal or confidential information. Data transmitted within ECCO’s computer network is not encrypted, nor are e-mail communications leaving the ECCO™ network. Should you desire encrypted data exchange, ECCO™ is prepared to discuss arrangements that are appropriate to your needs and/or the security policy of your business.
Requests for access
If you have any questions, or wish to access your personal information, please write to ECCO’s Privacy Officer:
#300-West Tower, 14310-111 Avenue
Edmonton, Alberta T5J 2N2
Telephone: (780) 452 – 7350
Facsimile: (780) 452 – 6903
If after contacting ECCO™, you feel that your concerns have not been addressed satisfactorily, we will provide information on other complaint procedures that may be available to you.