Counter Sales

Fraser Valley Branch
Full Time

The Counter Sales will deal with all customers in a friendly and professional manner and process all sales inquiries and sales orders quickly and expediently. The Counter Sales will perform all duties in a timely and orderly fashion to the best of their abilities and with the utmost due care, integrity and professionalism.


General Duties:

  • Make a personal commitment to consistently provide superior candidate experience improve ECCO’s employer brand in the market
  • Maintain good working relationship with all co-workers and ECCO employees
  • Read and comply with ECCO’s Human Resources Policies and Procedures
  • Read and comply with ECCO’s Health & Safety Policies and Procedures
  • Assist in the success of ECCO’s Safety Program with suggestions, by setting a good example, and by ensuring that safety is at the forefront of your actions while at work

Counter Sales:

  • Process all telephone sales calls as quickly as possible
  • Deal with customers at counter, in a professional and expedient manner
  • Phone customers when back orders are available and also on brokerage items
  • Handle all inquires from branches as quickly as possible
  • Co-ordinate all out of town shipments and special instructions orders with shipping department
  • Maintain an up to date sales catalogue with pricing, specifications, etc.
  • Maintain a good working relationship with co-workers, customers, suppliers and supervisors
  • Attend various meetings and organizations that will assist in your personal growth and enhance the image of ECCO
  • Present a professional image at all times
  • Maintain counter sales area including showroom and displays in a clean and organized fashion
  • Forward sales lead to Outside Sales Representatives
  • Telephone solicitation (when time permits) to develop new customers
  • Participate in yearly inventory count
  • Other duties as deemed necessary by management


  • Post – Secondary Education is an asset
  • Previous Sales, Customer Service experience or industry experience is an asset
  • Strong computer skills, with the ability to multi-task data-entry and order processing efficiently
  • Ability to adapt/response to different types of personalities
  • Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently
  • Must be willing to attend educational courses to supplement their existing professional experience for a period of time deemed suitable by management

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