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ECCO Supply is part of The ECCO Group

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Inside Sales Associate

Burnaby Start Date: ASAP Full Time

job description

 

Position Summary

The Inside Sales Associate will work co-operatively with the Outside Sales, and Estimation teams to grow existing customers, generate new customers, and meet or exceed sales targets while increasing customer satisfaction. The Inside Sales Associate will perform all duties in a timely and orderly fashion to the best of their abilities and with the utmost due care, integrity and professionalism.

 

Key Responsibilities

General Duties:

  • Handle follow up telephone sales calls professionally, courteously, and as efficiently as possible.
  • Secure written purchase orders from customers to be processed by the Project & Admin teams.
  • Record all findings in the CRM and supporting tools to properly track and report sales activity.
  • Educate customers on features and benefits of products in order to improve related sales and customer satisfaction; as well as assist with quotes and pricing of jobs when needed.
  • Increase sales, margin and average order size by means of cross-selling, upselling, add-on sales and offering promotional sale items, and providing high value interactions with customers.
  • Assist in trade shows offered by ECCO Supply or suppliers from time to time.
  • Coordinate follow-up and sales activities with Outside Sales & Account Manager Representatives.
  • Maintain an up-to-date sales data base with pricing and specifications.
  • Participate in yearly inventory count held late November / early December.
  • Other duties as deemed necessary by Management.

 

Qualifications:

  • Degree or diploma in Mechanical Engineering or Technology, Construction Project Management, or an equivalent combination of education, training, and experience.
  • 3+ years in the HVAC industry, demonstrating sales acumen with sales experience.
  • Must be willing to attend educational courses to supplement their existing professional experience for a period of time deemed suitable by management.
  • Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently with a solution-oriented mindset.

 

Why Join ECCO

For more than 60 years, ECCO has been committed to excellence in manufacturing, distribution, and customer service. We invest in our people through training, development, and long‑term career pathways. Our organization promotes teamwork, professionalism, and integrity, creating an environment where employees can succeed and take pride in their work. ECCO offers competitive compensation, strong leadership, and the opportunity to be part of a respected industry organization.

We offer comprehensive and competitive benefits package designed to support our employees’ well-being, growth, and long-term success

Beware of Recruitment Scams

Fraudulent individuals may attempt to impersonate ECCO or post unauthorized job ads. ECCO does not conduct interviews through unsecured platforms, does not ask for financial information, and does not require any form of payment from applicants. To ensure you are engaging with our legitimate hiring team, apply only through ECCO’s official channels.

Non‑Discrimination Statement

ECCO is committed to building a diverse workforce and an inclusive culture. We welcome applicants from all backgrounds and ensure equal opportunity in all aspects of employment. Discrimination or harassment of any kind is not tolerated, and all employment decisions are made based on merit, qualifications, and organizational needs.

Privacy Disclaimer

Personal information collected during the hiring process is used only for recruitment purposes and is kept confidential. ECCO does not share applicant information with third parties except where required by law.

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