Position summary
The Territory Manager will support the U.S. Operations with business development, industry and client relationship building, and reporting and capturing data and insights to build on current and develop new markets for ECCO within their Territory. This role is responsible for building new relationships with customers and internal and external business partners, managing existing customers and accounts, and generating new business accounts. The Territory Manager will perform all duties in a timely and orderly fashion to the best of their abilities and with the utmost due care, integrity and professionalism.
Division
ECCO Manufacturing Sales, USA
Location
Flexible U.S.: Northwest and Mid-West
Reporting Structure
Reports to: Area Sales Manager
Direct Reports: N/A
Key Responsibilities
General Duties:
- Consistently provide superior customer service to ECCO’s customers so they will want to do repeat business with ECCO Sales & Distribution.
- Attend regular Operations Meetings, as required.
- Pursue educational courses in-line with assigned duties in order to improve product knowledge.
- Help in any other areas of regional operations as requested by the Area Sales Manager.
Sales Operations:
- Consistently meet or exceed weekly, monthly, and annual sales and revenue targets.
- Develop and maintain relationships with assigned customer base, including key accounts and contractors and stay informed on their current and upcoming needs and projects.
- Develop, maintain, and leverage relationships with vendors and industry partners.
- Develop sales leads and follow up on all assigned leads.
- Strategize, monitor, and track sales trends and product performance to eliminate sales attrition and maximize ROI & growth.
- Build regular reports and present data and findings to the management, operations, and executive teams as needed.
- Utilize customer data and trends to create/improve business development models.
- Engage mechanical engineers or inspectors to ensure ECCO’s products are approved and accepted.
- Capture and record key information to build customer profiles to ensure a strong and lasting relationship.
- Work cross-functionally with ECCO’s internal stakeholders to assist with the proposal, bid, and estimation process.
- Participate in Industry events and maintain ECCO’s presence with relevant business associations and organizations.
- Acquire detailed knowledge of potential customers and identify new potential markets.
- Stay up to date on industry trends, new market entrants, and new innovations that may affect ECCO’s competitive market position.
Qualifications and skills:
- Minimum of 5 years’ experience in a sales or business development role or any equivalent experience in a Sales role with any ECCO location.
- Previous experience in the HVAC industry is an asset.
- A degree or college diploma would be considered an asset.
- Excellent communication skills; high energy, enthusiastic with proven people skills, and problem-solving skills.
- Strong organizational, time-management and prioritization skills.
- Ability to adapt/respond to different types of personalities.
- Ability to assess analytically and problem-solve.
- Resourceful team player who excels at building trusting relationships with customers and colleagues.
- Valid Driver’s License with no restrictions.