Project and Documentation Specialist

Burnaby Branch

Full-time

Our Burnaby team is looking for a Project and Documentation Specialist to support our Commercial Sales Department! This role will work closely with our Commercial Team to input and monitor data for our projects; as well as ensure customer satisfaction by providing updates and respond to inquiries. Additionally, this role will collaborate with our Sales Coordinator to assist with ongoing branch projects, making this role an essential part of our team’s operations.

KEY RESPONSIBILITIES

General Duties:

Maintain a centralized system for project data and accurately add, track, and update project information.
Address customer inquiries, collaborate with suppliers and internal teams to ensure timely delivery of HVAC products, and follow up on warranty issues for customer satisfaction.
Monitor project opportunities, ensure adherence to SOPs, and foster effective communication among branch offices and stakeholders throughout the project lifecycle.

Requirements

Degree or diploma in Mechanical, Business Administration, Project Management, or an equivalent combination of education, training, and experience
Preferably with 1-2 years of recent experience in HVAC or related industry
Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently
Proficient in MS Office and skilled in using task tracking software to manage multiple priorities
Willingness to attend educational seminars and courses to supplement existing knowledge and stay up-to-date with evolving technology and business practices

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