The Credit Administrator is responsible for collecting, processing and monitoring payments and preparing accurate and up-to-date credit information. Providing these services effectively and efficiently will ensure ECCO’s accounts are accurate and up to date and minimize ECCO’s risk and exposure.
Division
ECCO Supply
Reporting structure
Reports to: Branch Manager or Designate
Key Responsibilities
General Duties:
- Maintain good working relationship with all co-workers and ECCO employees
- Read and comply with ECCO’s Health and Safety Policies and Procedures
- Read and comply with ECCO’s Human Resources Policies and Procedures
- Assist in the success of ECCO’s Safety Program with suggestions and by setting a good example, also by ensuring that safety is at the forefront of your actions while at work
- Maintain a high degree of discretion and confidentiality
Credit Administration:
- Build a positive working relationship with customers to achieve better collections and invoice resolution
- Prepare bank and credit card deposits on a daily basis; as well as review credit limits regularly
- Reconcile customer’s and cash accounts
- Respond to inquiries regarding billing issues/discrepancies
- Review existing accounts and identify contact information leads for collection purposes
- Process credit applications, set up new accounts, and maintain account information
- Set and achieve monthly collection budgets
- Work with General Credit Manager on a variety of credit related tasks and process; as well as report any accidents, incidents and near-misses immediately to the General Credit Manager
- Work with Sales and Operations team to ensure quotations and proposals sent to customers are in accordance with terms of sales and lines of credit
- Maintain the branch aging portfolio
- Cooperate with outside agencies and legal authorities to implement collection actions.
- Manage accounts under bankruptcy jurisdiction, collection agencies, and other legal authorities related to Collection/Credit.
- Collaborate with Purchasing and Warehouse staff to address inventory discrepancies, purchasing irregularities, and other purchasing matters
- Attend monthly credit meetings with General Credit Manager to review aging report and any collection issues; as well as monthly Equifax industry meetings
- Other duties as deemed necessary by management
Due to the dynamic nature of this Company the duties and responsibilities may reasonably change from time to time.
Qualifications:
- 3 – 5 years’ experience in an Accounts Receivable is required
- Post-secondary education and related experience an asset
- Strong computer and data entry skills
- High level of accuracy and attention to detail
- Strong interpersonal, organizational and communication skills
- Superior customer service skills combined with ability to prioritize and multitask
- Desire to be a long-term employee and contribute to the company’s overall success
- Additional experience that would be considered an asset includes:
- Experience with VAI System