The Credit Administrator is responsible for collecting, processing and monitoring payments and preparing accurate and up-to-date credit information. Providing these services effectively and efficiently will ensure ECCO’s accounts are accurate and up to date and minimize ECCO’s risk and exposure.
Reports to: Branch Manager or Designate
- Maintain good working relationship with all co-workers and ECCO employees
- Read and comply with ECCO’s Health and Safety Policies and Procedures
- Read and comply with ECCO’s Human Resources Policies and Procedures
- Assist in the success of ECCO’s Safety Program with suggestions and by setting a good example, also by ensuring that safety is at the forefront of your actions while at work
- Maintain a high degree of discretion and confidentiality
- Build a positive working relationship with customers to achieve better collections and invoice resolution
- Prepare bank and credit card deposits on a daily basis; as well as review credit limits regularly
- Reconcile customer’s and cash accounts
- Respond to inquiries regarding billing issues/discrepancies
- Review existing accounts and identify contact information leads for collection purposes
- Process credit applications, set up new accounts, and maintain account information
- Set and achieve monthly collection budgets
- Work with General Credit Manager on a variety of credit related tasks and process; as well as report any accidents, incidents and near-misses immediately to the General Credit Manager
- Work with Sales and Operations team to ensure quotations and proposals sent to customers are in accordance with terms of sales and lines of credit
- Maintain the branch aging portfolio
- Cooperate with outside agencies and legal authorities to implement collection actions.
- Manage accounts under bankruptcy jurisdiction, collection agencies, and other legal authorities related to Collection/Credit.
- Collaborate with Purchasing and Warehouse staff to address inventory discrepancies, purchasing irregularities, and other purchasing matters
- Attend monthly credit meetings with General Credit Manager to review aging report and any collection issues; as well as monthly Equifax industry meetings
- Other duties as deemed necessary by management
Due to the dynamic nature of this Company the duties and responsibilities may reasonably change from time to time.
- 3 – 5 years’ experience in an Accounts Receivable is required
- Post-secondary education and related experience an asset
- Strong computer and data entry skills
- High level of accuracy and attention to detail
- Strong interpersonal, organizational and communication skills
- Superior customer service skills combined with ability to prioritize and multitask
- Desire to be a long-term employee and contribute to the company’s overall success
- Additional experience that would be considered an asset includes:
- Experience with VAI System