The Counter Sales will deal with all customers in a friendly and professional manner and process all sales inquiries and sales orders quickly and expediently. The Counter Sales will perform all duties in a timely and orderly fashion to the best of their abilities and with the utmost due care, integrity and professionalism.
DIVISION: ECCO Supply
REPORTING STRUCTURE
Reports to: Branch Manager, or designate
Direct Reports: N/A
KEY RESPONSIBILITIES
General Duties:
- Make a personal commitment to consistently provide superior customer service to ECCO’s customers so they will want to do repeat business with ECCO Supply
- Maintain good working relationship with all co-workers and ECCO employees
- Read and comply with ECCO’s Human Resources Policies and Procedures
- Read and comply with ECCO’s Health & Safety Policies and Procedures
- Assist in the success of ECCO’s Safety Program with suggestions, by setting a good example, and by ensuring that safety is at the forefront of your actions while at work
Counter Sales:
- Process all telephone sales calls as quickly as possible
- Deal with customers at counter, in a professional and expedient manner
- Phone customers when back orders are available and also on brokerage items
- Handle all inquires from branches as quickly as possible
- Co-ordinate all out of town shipments and special instructions orders with shipping department
- Maintain an up to date sales catalogue with pricing, specifications, etc.
- Maintain a good working relationship with co-workers, customers, suppliers and supervisors
- Attend various meetings and organizations that will assist in your personal growth and enhance the image of ECCO
- Present a professional image at all times
- Maintain counter sales area including showroom and displays in a clean and organized fashion
- Forward sales lead to Outside Sales Representatives
- Telephone solicitation (when time permits) to develop new customers
- Participate in yearly inventory count
- Other duties as deemed necessary by management
QUALIFICATIONS:
- Post – Secondary Education – an asset
- Previous Order Desk and/or Sales experience – an asset
- Previous experience in HVAC, manufacturing or related industry – an asset
- Desire to be a long-term employee and contribute to the company’s overall success
- Strong computer skills, with the ability to multi-task data-entry and order processing efficiently
- Ability to adapt/response to different types of personalities
- Excellent communication skills; high energy, enthusiastic with proven people skills and ability to work as part of a team and independently
- Must be willing to attend educational courses to supplement their existing professional experience for a period of time deemed suitable by management