POSITION SUMMARY
The Branch Manager is a management position which is responsible for the organized, successful and profitable operation of the Company’s Branch. The Branch Manager is part of ECCO Supply’s management team responsible for creating and maintaining a professional and well-run organization which is able to capitalize on new opportunities while meeting all the challenges of its existing business. All actions and decisions of the Branch Manager will be considered carefully with the intent of achieving company objectives including but not limited to sales, profit, and other company goals and objectives established by management from time to time including customer satisfaction and employee job satisfaction.
The Branch Manager will perform all duties in a timely and orderly fashion to the best of their abilities and with the utmost due care, integrity and professionalism. All actions and decisions of the Branch Manager will be considered carefully with the intent of fulfilling Company objectives established by management, and as appropriate including customer satisfaction and employee job satisfaction.
Generally, the Branch Manager is part of the management team responsible for creating and maintaining a professional and well-run organization which is able to capitalize on new opportunities while meeting all the challenges of its existing business.
DIVISION
ECCO Supply
REPORTING STRUCTURE
Reports to: Regional Director of Sales Branch Operations, or designate
Direct Reports: Sales, Administration, Warehouse, Custom Shop
KEY RESPONSIBILITIES
General Duties:
- Responsible and accountable for all aspects of the Branch including, but not limited to, Sales and Marketing, Customer Service, Human Resources, Inventory Management, Occupational Health and Safety, Purchasing, plus all financial functions including accounts receivable, accounts payable, billing, budgeting, and credit and collections;
- Consistently providing superior customer service to ECCO Supply customers so they will want to do repeat business;
- Maintaining expert level product and industry knowledge required to fulfill the Employee’s duties and responsibilities as they relate to the HVAC industry through continuing education including seminars, training courses, and industry events;
- Ensuring policies and procedures are followed by all ECCO Supply employees pertaining to
customer service and technical support for our customers;
- Working in cooperation with all of The ECCO Group divisions, including ECCO Manufacturing, ensuring the effective, efficient, economical and safe operations of ECCO Supply;
- In conjunction with the Regional Director of Sales Branch Operations, developing strategies and plans;
Sales & Operations:
- Aggressively pursuing new opportunities in the market to ensure ECCO Supply’s prominence in both residential and commercial business;
- Establishing and maintaining a first-class business relationship with ECCO Supply customers (internal and external);
- Ensuring ECCO Supply is provided opportunity in all large projects by maintaining a productive and mutually beneficial relationship with local engineers;
- Overseeing the effective, efficient, economical and productive operations of the sales counter, point of purchase displays, and warehouse;
- Regularly monitoring inventory levels to ensure stock does not become slow and non-moving;
- Monitoring fill rates and percentage of orders shipped complete to our customers, making sure these are at best-practice levels;
- Managing responsible labour levels to properly service our customers while being in line with cost effective budgets;
- Negotiating competitive freight rates in coordination with the Corporate Traffic Manager;
- Overseeing and directing diligent inventory management, including regular cycle counting, spot-checking inventory involved in reported shipping/receiving errors, reconciling known discrepancies;
- Leading, scheduling and planning for regular meetings with your branch personnel. These meetings should have particular focus on operations, sales, and safety;
- Keeping the Regional Director of Sales Branch Operations informed of all pertinent information via email, telephone or personal meetings regarding:
- Customer concerns
- Requests for new product lines or service changes;
- Competitor activities;
- New trends taking place in the HVAC industry;
- Significant safety infractions or near-misses;
- Working with the Procurement Department to recommend changes in inventory levels, advise on slow-moving product; and coordinate product allocating when necessary;
- Coordinating month end cut off;
- Ensuring policy and procedures are followed pertaining to sales to ECCO Supply customers;
Human Resources:
- Ensuring periodic reviews of ECCO Supply employees and making wage and bonus recommendations to the Regional Director of Sales Branch Operations for approval;
- Recruiting and terminating ECCO Supply employees with the approval of the Regional Director of Sales Branch Operations;
- Ensuring that ECCO Supply employs the optimal number of qualified staff required to meet company objectives;
- Conducting human resources planning to ensure that ECCO Supply has several personnel options for future growth and succession;
- Creating and maintaining a professional, energetic and enthusiastic workplace environment which aids in the recruitment and retention of exceptional high-performance employees while effectively promoting ECCO Supply to our customers.
- Other duties as deemed necessary by Management
Due to the dynamic nature of this Company the duties and responsibilities may reasonably change from time to time.